to report an in-progress emergency?
Here are some questions that you will most likely
be asked by the 9-1-1
operator when you report a call that is "in
progress" (taking place at the time you call.) If
you can give the operator this information, you will
reduce the number of questions that will have to be
asked, and speed the police or fire response. There
will be other things they need to know, so bear with
the operator so that the appropriate response can be
given. Remember: Help is already on the way as you
talk to the operator - they are just gathering more
information for the responding units.
am calling from . . . (where you are now - the
to report a . . .
(type of incident; i.e.,
burglary, shoplift, assault, etc.)
that is happening at . . .
(where this is
My name is . . .
(your name and job title if on the
The person(s) doing this are . . .
(where they are
The suspects(s) is described as . . .
(White, Black, Asian, Indian, etc.)
(from top to bottom)
suspect(s) are associated with a car described as. . .
will be additional things that the operator and
responding units will need to know, and they will ask
you. Some things will need to be clarified. Be patient
with the operator and remember: Help is on the way!
millions of cellular telephone calls regarding roadside
emergencies and life-threatening accidents pour into New
Jersey's emergency call centers. The calls come in through
the motorists use of the 9-1-1 System, the #77 Aggressive
Driver System, and various other cellular hotlines that have
been established. It is very important to use the
appropriate system to report incidents you observe, so that
the right priority is given to your call and it is properly
9-1-1 should be used to report life-threatening emergencies,
such as motor vehicle accidents, disabled motor vehicles,
all suspected criminal activity, and other general
emergencies requiring immediate police or medical service
response. 9-1-1 calls are priority calls and services are
Aggressive Driver System should be used to report aggressive
or erratic driving that poses a risk to other motorists on
the roadway. While these calls are important, 9-1-1 calls
are prioritized over #77 calls as required by law. In #77
call response, police services are made aware of the report
and respond according to availability and proximity to the
incident, as well as, seriousness of the report. This system
should not be used to report 9-1-1 emergencies.